1. You the claimant should follow the instructions under the "Important Notice" section of the Certificate of Marine Cargo Insurance. Failure to follow instructions may result in delay to claims settlement or to the possibility of the claim being declined.
  2. Claims are handled on behalf of the TT Club by W K Webster and their appropriate office (see certificate of marine cargo insurance) should be notified immediately of any claim or the claim can be notified on line at www.wkwebster.com/cargo/form1.asp where you should follow the instructions provided. Please take care to ensure that the correct certificate of marine cargo insurance number is entered in the relevant field.
  3. To enable claims to be dealt with promptly, the Assured or their Agents are advised to submit all available supporting documents without delay to W K Webster Claims Department or Surveyors if appointed by W K Webster. The surveyor is an independent person instructed to ascertain nature, cause and extent of loss and has no authority to make any promise of payment for or on behalf of TT Club.
  4. You are reminded of your obligation to give immediate notice to carriers in the event of loss or damage and to confirm that in writing as soon as possible.
  5. Sight of the following documents will be requested, where appropriate, by W K Webster:
  • Original Certificate of Marine Cargo Insurance
  • Commercial Invoice
  • Packing List
  • Bill of Lading / Air Waybill / Consignment Note (both sides of these please)
  • Signed Delivery Receipt
  • Copies of letter(s) notifying Carriers of the claim and holding them responsible
  • Carrier's replies if available

6. The instructions of W K Webster Claims Department or their appointed Surveyors take precedence over written instructions here. Failure to follow their instructions may result in delays or possibly refusal of a claim.

7. Please keep full written records of all correspondence or conversations in relation to the claim.

8. If you are unable to file the claim with W K Webster online or via the office stated on the certificate then please contact the local W K Webster office whose details can be found on their website or alternatively telephone: +(44) 208 300 7744 (24 hr) for assistance.

TT Club

Find out more about TT Club - the leading provider of transport and logistics insurance.

Cargo Loss Prevention

Dedicated loss prevention information for cargo handlers.

ALTHOUGH GREAT CARE HAS BEEN TAKEN WITH THE PREPARATION OF THIS WEBSITE, THE INFORMATION ON IT IS FOR GUIDANCE ONLY.  REFERENCE SHOULD BE MADE TO THE POLICY WORDINGS FOR A DEFINITIVE STATEMENT OF THE LEGAL RELATIONSHIP BETWEEN THE TT CLUB, FORWARDERS, BROKERS AND INSUREDS.

This site is intended for viewing and for use only by freight forwarders or by licensed insurance brokers.  This site is not intended to constitute a solicitation to purchase coverage in any jurisdiction in which it would be illegal to do so.

TT Club Mutual Insurance Limited is authorised in the UK by the Prudential Regulation Authority and regulated in the UK by the Financial Conduct Authority and Prudential Regulation Authority (registration number 202852). In Hong Kong by the Hong Kong Insurance Authority, in Singapore by the Monetary Authority of Singapore and in Australia by the Australian Prudential Regulation Authority.

In respect of the United States of America, TT Club Mutual Insurance Limited and Through Transport Mutual Insurance Association Limited are approved or eligible as surplus lines insurers in all states and territories in accordance with The Dodd–Frank Wall Street Reform and Consumer Protection Act, effective July 21, 2011.

Both Associations are accessible through properly licensed surplus lines brokers.  In certain states, insureds will be considered to have independently procured cargo insurance and accordingly may be required to report the transactions and pay premium taxes to the state in which they are located. In case of doubt, advice should be sought from the TT Club or from lawyers.

The UK VAT Identification number for Through Transport Mutual Insurance Association Limited is: GB 564 5244 35 and for TT Club Mutual Insurance Limited is: GB 564 3375 30.

Through Transport Mutual Insurance Association Limited and TT Club Mutual Insurance Limited, trading as the TT Club 90 Fenchurch Street, London, EC3M 4ST, England.